Working through cultural differences
When: Thursday, 10th August 2017
What Time: 11:00 am - 12:00 pm AEST
Where: Online - join via your computer!
Your Host: Kate Waterford
Cost: Free for members and non-members
This webinar is proudly sponsored by Redback Conferencing
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Webinar Overview 

Australian associations operate in a richly multicultural environment, both domestically and internationally. Employees and other stakeholders come from a diverse range of experiences and backgrounds, adding to the cultural tapestry. Cultural differences can arise from nationality, religion, language, ethnicity or social identities.

This session will address the issue of how association executives can best manage and resolve disputes which arise internally (between employees) or externally (with other associations or companies), where different cultures and values might be a factor. It will cover:
  • An introduction to understanding possible resistances and obstacles to resolving a cross-cultural dispute
  • How to draw on mediation techniques as a manager and leader in resolving conflict
  • How to participate effectively in mediation of cross-cultural disputes
About Kate

Kate Waterford - BA, LLB, M Comm, LLM, MAICD, 
Kate Waterford is a nationally accredited mediator specialising in commercial disputes, particularly those involving cross-cultural or international issues, at Maliganis Edwards Johnson in Canberra. Kate is also a solicitor and litigator.

As a current board director for Amnesty International Australia, one of Australia’s most well-known not-for-profit companies, Kate is one of the leaders of a movement of over half a million supporters in Australia and more than seven million supporters globally.

Kate worked for several years in eastern India, as a university lecturer in business law and financial management. She also worked as a senior legal and policy adviser to educational institutions and not-for-profit companies during this period, developing expertise in reaching commercial solutions in a cross-cultural environment. In her work as a mediator, Kate draws on her experiences of living in various Asian and European countries, and on her post-graduate studies in cross-cultural communication and dispute resolution. She speaks fluent Spanish and several other languages.